Responsibilities

• Oversee and coordinate field officers across Nairobi properties.
• Monitor rent collection, occupancy rates, and operational performance.
• Ensure smooth daily operations: inspections, utilities, SOP compliance, and service delivery.
• Handle tenant relations, issue resolution, and dispute management.
• Support budgeting, expense control, and resource allocation. Mentor field officers to maintain high productivity.
• Ensure safety, legal compliance, and quality standards.
• Manage vendors, contracts, and service-level agreements.
• Lead incident response and escalate issues appropriately.
• Collaborate with management on strategy and new initiatives.

Requirements

• Bachelor's degree in Business Administration, Property Management, or related field.
• 3+ years' experience in property management or senior operations.
• Strong leadership, communication, and negotiation skills.