About the Role 

• We are looking for a dependable and people-centered HR Assistant to support our HR Department in delivering efficient, compliant, and employee-focused services. The successful candidate will play a key role in employee relations, payroll support, compliance, reporting, and day-to-day HR operations, while upholding the values of professionalism, confidentiality, and service excellence that guide the insurance industry.

 Key Responsibilities 

• Serve as a first point of contact for employee queries and escalate complex issues appropriately. 
• Support the implementation of employee engagement activities, welfare programs, and HR communication. 
• Assist in handling employee grievances, disciplinary processes, and documentation in line with Kenyan labour laws and company policy. 
• Maintain an up-to-date log of employee concerns and resolutions to support positive workplace culture. 
• Coordinate exit interviews and document employee feedback for continuous improvement. 
• Collect, verify, and submit payroll inputs—new hires, exits, overtime, leave updates, statutory changes, and salary amendments. 
• Maintain accurate and updated employee records to ensure error-free payroll processing. 
• Support reconciliation of payroll-related reports and address payroll queries. 
• Prepare HR letters, contracts, notices, and staff communication. 
• Support onboarding and offboarding to guarantee a seamless employee experience. 
• Update HR databases, attendance sheets, and leave management systems. 
• Post vacancies, screen CVs, schedule interviews, and conduct reference checks. 
• Prepare interview materials and assist in candidate communication. 
• Assist in enforcing HR policies and procedures across departments.

Qualifications & Experience 

• Diploma or Degree in Human Resource Management or related field. 
• CHRP certification or ongoing pursuit is an added advantage. 
• 2 years’ experience in HR, ideally in the insurance or financial services sector. 
• Knowledge of Kenyan labour laws and HR best practices. 
• Strong proficiency in MS Office and HRIS systems. Excellent written and verbal communication skills.