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Hiring Kenya » Client Manager, Digital Network Services

Client Manager, Digital Network Services

Nairobi, Kenya
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Company Details
Name:NTT Ltd
Industry: Telecommunications
Description: NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure and connected future. First, we make it our mission to understand your organization and help you identify new opportunities. We're always listening, we're in tune with the market, and we understand the industries you operate in. Then we partner with you for success. We work with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure. Through our full range of unparalleled capabilities, we empower your people, strategy, operations, and technology, while our platforms provide a single view across your environment. This gives you better insight to make the right decisions at the right time, and achieve your business modernization and transformation goals.
Job Description

Working at NTT

Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

KEY ROLES AND RESPONSIBILITIES:

  • Responsible for delivery of the metrics set in the quarterly accountability matrixes as defined by the Sales Execution Framework
  • Establish productive, professional relationships with key personnel in assigned client accounts.
  • Enlist and coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and clients’ expectations.
  • Strong business development background
  • Ability to put together business proposals for clients
  • Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
  • Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
  • Proactively assess, clarify, and validate client needs on an ongoing basis.
  • Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.
  • Maintain high customer satisfaction ratings that meet company standards.
  • Complete required training and development objectives within the assigned time frame.
  • Closely coordinate company executive involvement/sponsorship with client management.
  • Timely reporting on the set metrics on a weekly basis or as per the manager’s requirement

KNOWLEDGE, SKILLS AND ATTRIBUTES

  • Customer focus
  • Relationship building skills
  • Excellent communication and presentation skills
  • Planning & organizing
  • Negotiating skills
  • Displays professionalism
  • Drives for result
  • Must have a positive attitude
  • Takes initiative

QUALIFICATIONS AND EXPERIENCE

  • A college degree from an accredited institution
  • A minimum of 3 years of client management, preferably within the IT field
  • Competent in Microsoft Office.
Education: Degree, Diploma
Employment Type: Full Time
Contact Information
Name: Hiring Kenya

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