Position: Assistant Front Office Manager

Date Posted: November 16, 2025

Industry: Hospitality / Hotel Management

Employment Type: Full Time

Experience: Minimum 2–3 years in a managerial role within the Front Office department, preferably in a 4/5-star hotel

Qualification: Estimated Bachelor’s Degree holder in Hospitality Management or related field

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are seeking a highly skilled and motivated Assistant Front Office Manager to join our team. The ideal candidate will have a passion for guest service, strong leadership skills, and the ability to efficiently oversee all front office operations while ensuring an exceptional guest experience.

Key Responsibilities:

• Supervise daily operations of the Front Desk, Guest Services, Concierge, and transportation
• Ensure guest satisfaction and manage complaints promptly and professionally
• Oversee online reviews, maintain brand reputation, and work to improve overall rankings
• Train, supervise, and motivate front office team members to uphold service excellence
• Coordinate with all hotel departments for smooth and efficient operations
• Manage duty rosters, room allocations, and daily operational reports
• Ensure compliance with hotel policies, SOPs, and brand standards

Requirements:

• Minimum 2–3 years of managerial experience in Front Office operations within a 4/5-star hotel
• Strong communication and interpersonal skills
• Proficiency in Opera PMS
• Proven leadership abilities in fast-paced hotel environments
• Excellent problem-solving skills and guest-handling capabilities
• Flexibility to work rotational shifts