Key Responsibilities

• Supervise and coordinate all daily operational activities to ensure efficiency and adherence to company standards.
• Develop and implement operational procedures to improve productivity and workflow across departments.
• Oversee order management processes, including order entry, picking, packing, dispatch, and delivery to ensure accuracy and timely fulfillment.
• Monitor inventory levels, coordinate with the procurement team to prevent stockouts or overstocking, and ensure proper inventory reconciliation.
• Maintain accurate operational records, including dispatch logs, stock movement reports, and production schedules.
• Ensure adherence to safety, health, and environmental standards across all operational areas.
• Supervise operational staff, assigning duties, monitoring performance, and conducting regular evaluations.
• Support recruitment, onboarding, and continuous training of operations staff to enhance team competency and service delivery.
• Work closely with the logistics, warehouse, and sales departments to ensure efficient order flow and timely delivery to clients.
• Review operational data, analyze performance metrics, and prepare daily, weekly, and monthly operational reports.
• Oversee quality assurance checks to ensure products meet the company’s quality and brand standards before dispatch.
• Identify and resolve operational bottlenecks or inefficiencies that may affect service delivery.
• Lead regular team meetings to review progress, set performance goals, and communicate new policies or initiatives.
• Manage scheduling, attendance, and shift planning to ensure optimal staff coverage at all times.
• Ensure proper maintenance of equipment and operational tools to prevent disruptions and downtime.
• Liaise with suppliers, service providers, and transport partners to ensure reliability and efficiency in operations.
• Support budget management by monitoring operational costs and identifying cost-reduction opportunities.
• Enforce compliance with standard operating procedures, company regulations, and reporting requirements.
• Drive a culture of accountability, teamwork, and operational excellence across the department.

Qualifications and Skills

• Diploma or Bachelor’s Degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
• Minimum of 3 years’ experience in an operations or supervisory role, preferably within the retail, FMCG, or e-commerce sector.
• Proven ability to manage teams and coordinate cross-functional operations.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and familiarity with ERP or inventory management systems.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• High level of integrity, attention to detail, and accountability.