What you will do

• Monitoring of Conflict Check and Client Acceptance Queues 
• Oversee and track the status of conflict checks and client acceptance requests using dashboards.
• Identify training needs and allocate work within the team.
• Ensure timely, high-quality completion of all checks.
• Guide and support Risk Analysts, and initiate training where required.

Review of Conflict and Client Acceptance & Continuance Checks 

• Review and validate checks for quality, accuracy, and compliance with firm policies (DPM 1420, 1430, 1510, 1540, 1610).
• Maintain updated records and databases.
• Apply critical thinking to identify issues and suggest process improvements.
• Support ARIeS system enhancements and ensure all responses are properly tracked.

Average Handling Time of Conflict Checks 

• Support team members to ensure conflict checks are completed within required timelines (2–5 days for non-audit, 6–10 days for audit).
• Monitor and report on cases exceeding target timelines.

Communication with Team and Management 

• Maintain regular communication with management on issues and updates.
• Keep the team informed of process changes and important matters.

Attending and Contributing to Additional Activities 

• Assist with general and ad hoc tasks, training, and presentations.
• Consult on related areas and proactively suggest improvements.

Qualifications

• A bachelors degree in a relevant field.
• Professional certification (e.g. ACCA, CPA, CA, CIMA) is an advantage.
• Minimum 4–6 years’ relevant experience in risk management, compliance, audit, or a similar professional services environment.
• Prior experience in conflict checks, client acceptance/continuance, or risk review processes is highly desirable.
• Experience in supervising or managing a team.
• Strong understanding of risk, compliance, and regulatory requirements in a professional services firm.
• Familiarity with Deloitte’s policies and procedures (especially DPM 1420, 1430, 1510, 1540, 1610) is an advantage.
• Proficient in using dashboards, workflow management tools, and Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with risk management systems (e.g. ARIeS) is a plus.