R&Rs

• Work with the after sales teams to identify and undertake all required testing and quality control activities associated with each d.light product, in accordance with the relevant specifications and associated standards.
• Control incoming Goods quality control assessments.
• Set-up and monitor process for Quality Center.
• Provide detailed QA and maintenance reports for the engineering, system and manufacturing teams to improve the products.
• Develop testing procedures for the new products and parts.
• Manage feedback reporting on field test and soft launch products.
• Create documentation for new products, services or working processes.
• Drive improvements to test framework architecture and test coverage.
• Track test gaps, quality and productivity metrics and work with other engineering teams to improve gaps from this data.
• Provide after sales training to service center officers, Technicians, sales team

Drive the following Actions on products:

• Continuous improvement techniques on the ground
• Corrective Action
• Preventive Action
• Evaluate Quality Centers performance and audit of the after-sales activities at the Service Centers on a quarterly basis.
• Share audit feedback with service center managers/partners and follow up on improvement areas identified during the audit period.
• Inventory management – coordinate with service center managers to ensure parts and refurbishment stock availability at all service centers.
• Implement daily cycle and weekly inventory counts to ensure it tallies with physical and system.
• Ensure 100% quality center compliance on system usage for Ticketing, Work orders, Inventory management and Parts ordering.
• Provide weekly and monthly after sales report

Requirements

KPIs

• Quality Center quarterly targets. (100%)
• Quarterly performance audit of Quality Centers as per approved evaluation and audit criteria
• 100% timely utilization and accuracy of Service Module (Atlas) at Quality Center.
• Spare parts and refurbishment stock availability at the service centers
• Accuracy of Diagnosis
• Weekly and monthly reporting on Quality activities.
• Traceability and tracking of products
• Soft launch and filed test feedback

Desired Skills and Experience

• A Degree or Diploma in electronics / electrical, operations, management, or a related field is required
• Minimum of 2 years in an operational support role, having developed and deployed quality strategy for a technology / FMHA (fast moving home appliances) function.
• Demonstrate the ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives.
• Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality
• Strong ability in data analysis and technical reporting
• Superior verbal and written communication skills (multiple language will be an advantage), with an emphasis on tact and diplomacy