We are looking for a highly reliable and proactive Intake Specialist to join our team.

Job Requirements

• Advanced English proficiency is required for daily conversation and business operations.
• At least 1 year of professional sales experience.
• Stable work history (we seek candidates who have maintained 2+ years in previous roles).
• Excellent English writing and grammar skills (no proofreading support is provided).
• Strong active listening skills and the ability to control and guide professional conversations.
• Ability to type at least 50 words per minute while speaking.
• Familiarity with Microsoft Outlook.
• A closer mentality—able to effectively guide potential clients toward booking and paying for consultations.
• Professional, empathetic tone—able to build rapport without losing control of the call's direction.

Key Responsibilities

• Schedule paid consultations for prospective clients with attorneys.
• Screen incoming calls to determine if cases align with the firm’s specific practice areas.
• Utilize sales techniques to build rapport, effectively explain services, and overcome objections.
• Collect payment before booking any consultation appointment.
• Take detailed notes while actively listening to callers.
• Follow up with leads generated from web forms, referrals, and phone inquiries.
• Draft and send professional emails with proper grammar and spelling (templates are not to be used).
• Maintain accurate data and reports related to prospective clients.
• Occasionally transfer non-intake calls to the appropriate team member.
• On site