Related Jobs

Hiring Kenya » Manager, Relationship, HNW Clients 

Manager, Relationship, HNW Clients 

Nairobi, Kenya
This Job has Expired
Company Details
Industry: Banking
Description: Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over 150 years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC). In line with the realities of risk, regulation, technology and competition that characterise our operating context, we continue to invest significantly in our diversified operations; our people and culture; our systems and infrastructure; and our brand. In doing so, we understand that our commercial success and social relevance over the long term depends on placing our clients at the centre of everything we do, and ensures that the outcomes of our activities are a catalyst for growth on this continent we call home. The long-term foreign currency ratings for The Standard Bank of South Africa, the single largest operating entity within the Standard Bank Group, are: Fitch Ratings BBB- (negative), Moody’s Baa2 (negative) and Standard & Poor’s BBB- (negative). The group is listed on the JSE Limited, share code SBK, and the Namibian Stock Exchange, share code SNB. The largest bank in the world, ICBC, is a 20.1% shareholder in the group. Other than the 20.1% ICBC shareholding, 32.9% of Standard Bank’s shareholder base is foreign. We subscribe to the Code of Banking Practice, a set of principles governing banking in South Africa and ensuring the highest standards of professionalism, integrity and fairness.
Job Description

Job Purpose:

  • To manage an assigned portfolio of high-net-worth client accounts providing advice and relationship support ensuring optimal service, while integrating all Standard Bank products, services and resources, to ensure that their needs are met, thereby achieving the defined revenue targets through retention of existing business and acquisition of new business, in order to maximise bank's profitability.

Key Responsibilities:

  • Generate new business opportunities in the Kenyan market for the onshore and offshore businesses
  • Meet agreed revenue targets
  • Meet global service/experience standards of Standard Bank Wealth and Investment  through ownership of the relationship and by providing a single point of entry for the client into Wealth and Investment  and Group offerings
  • Take accountability for client profitability on a product agnostic basis (ie across the clients’ portfolio of products)
  • Coordinate and execute an appropriate client contact plan and ensure coordination with broader marketing and events
  • Identify and manage business risks for Standard Bank / Stanbic ban by ensuring that standards, regulations and required processes are adhered to
  • Provide appropriate guidance to clients on products and service offerings and ensure that these are packaged and structured to minimise risk to protect the interest of both parties. Collaborate with product specialists (both onshore and offshore)
  • Broaden client relationships within the Group through introductions and facilitation of business flows through CIB, PBB and Liberty as appropriate.
  • Represent Standard Bank Wealth and Investment  function in a professional manner, help build its profile and reputation as a high quality service, with a focus on maintaining long-term relationships with clients

Minimum Qualifications

  • Type of Qualification: First Degree 
  • Field of Study: Business Commerce
  • Type of Qualification: First Degree
  • Field of Study: Legal
  • Experience Required
  • Affluent Clients
  • Consumer & High Net Worth
  • 5-7 years
  • The role requires client facing banking experience in private banking/private wealth/investment banking/commercial banking, with a good understanding of operational and administrative processes as well as risk and compliance standards and with a focus on maintaining high standards of service and problem resolution.

Behavioral Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Documenting Facts
  • Examining Information
  • Exploring Possibilities
  • Following Procedures
  • Interacting with People
  • Pursuing Goals
  • Seizing Opportunities
  • Team Working
  • Understanding People
  • Valuing Individuals

Technical Competencies:

  • Client Retention
  • Client Servicing
  • Cross and Up-Selling
  • Customer Understanding (Business Banking)
  • Mind of Customer Experience
  • Product Knowledge (Consumer Banking)
Education: Degree, Diploma
Employment Type: Full Time
Contact Information
Name: Hiring Kenya

⚠️Report job

⚠️Safety Tips: Never pay anyone for job application, test or interview. A genuine employer will never ask you for the payment in anycase.

Disclaimer & TOS: Semasocial is an exclusive platform that ought to help jobseekers. We restrict any endorsement that demand for money and strictly advice against sharing personal or bank related information. If you notice deception or fraudulent, send us an email at For further details, please contact us »