Brief Description        

• The Job holder is responsible for assisting to install, operate, and maintain computer networks and communication systems. The holder will also provide solutions to technical problems across different business units within the organisation.

Detailed Description        

Accountability (Responsibility)

• Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the scheduling, execution, and successful completion of various jobs
• Sets up and configures desktop computers, peripherals and accounts assigning security level
• Installs software and installs and repairs hardware and peripherals
• Tests programs
•  Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
• Maintains systems, databases, social media and web pages
• Administers user accounts
• Designs and produces basic reports
• Sets up and submits programs for assigned jobs and edits and debugs computer output
• Transfers computer files between platforms
• Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. Microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems
• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
• Arranges for distribution of output to customer.
• Maintains computer records.
• Contributes to unit goals by accomplishing related duties as required.
• Maintain standard filing system for easy and quick document assess and retrieval.
• Provide technical assistance to office staffs as needed.
• Assist in software and hardware upgrades.
• Add or update workstations for office staffs.
• Perform routine PC maintenance and updates for performance efficiency.
• Supervise and process help desk support requests.
• Assist in maintaining Internet service, firewalls, and telephone systems.

Job Requirements        

Qualification (Minimum)

• Bachelors Degree in Computer Science or any other IT related degree
• Diploma In Information Technology
• KCSE Additional Qualifications
•  ITIL Foundation Certified
• CCNA Trained
•  MTA/MCP Certified Years of Experience (Minimum) 5 years’ work experience

Additional Details        
Other Skills

• Project management
• Negotiation skills
• Customer service

External End Date        01-Sep-2023