Customer Experience Executive

Company Overview

Company: People FOCO
Website: www.peoplefoco.co.ke
Industry: Consulting

Job Overview

We are seeking a passionate and dedicated Customer Experience Executive to join our team in Nairobi, Kenya. As a key member of our Customer Service department, you will play a crucial role in enhancing customer satisfaction and driving business growth. You will be responsible for ensuring that our clients receive the highest level of service and support.

Key Responsibilities

• Manage customer inquiries and resolve issues efficiently and effectively.
• Develop and implement customer service policies and procedures.
• Maintain a high level of product and service knowledge to provide accurate information to customers.
• Identify and address customer needs and concerns to ensure satisfaction.
• Collaborate with other departments to improve overall customer experience.
• Gather and analyze customer feedback to drive continuous improvement.
• Prepare and present regular reports on customer service metrics to management.

Requirements

• Diploma in Business, Marketing, Customer Service, or a related field.
• Proven experience in customer service, retail, sales, or marketing.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in using customer service software and tools.
• Strong organizational and time management skills.

Perks

• Competitive salary package discussed during the interview.
• Opportunity to work with a dynamic and supportive team.
• Professional development and growth opportunities.
• Access to company resources for continuous learning.
• Flexible working hours and environment.

Location

Nairobi, Kenya

Employment Type

Full-time