Posted:7 hours ago
By:Hiring Kenya
Company Details
Industry:
Telecommunications
Description:
iSON has been in contact center operations in Kenya since February 2011 and has the best call center in Kenya. For a leading African telecom client, iSON provides Inbound Customer Service, mobile money, Inbound-Dealer Helpdesk, Outbound Sales, Retention and customer Health check, Back-Office, Social Media care, KYC, W.COM-Mailbox, Data Cleanup services, switchboard services, we have more than 100 staff employed in our call center in Kenya. Besides Telecom, we serve automobile clients. iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. Our dedicated and talented workforce spread across Sub-Saharan African countries, along with India and Myanmar, are redefining the way people connect with enterprises. In less than a decade, we have grown into a global business and this is our growth story.
Job Description
- Primary responsibilities include ensure timely recruitment and selection;
- oversight of the employees onboarding and separation process;
- communication, implementation and adherence to HR processes and procedures at the location; administration of compensation and benefits structures; payroll processing;
- HR compliance and risk management; employee engagement; DEI and HR Analytics.
Skills and Experience
- Bachelor’s degree in Human Resources or equivalent course. Master’s degree preferred.
- Minimum of eight (8) years in a call center environment.
- Offshore BPO experience including recruitment and selection for offshore clients is MANDATORY
- Membership of the Institute of Human Resource Management
- Excellent interpersonal and ability to communicate effectively with different levels of management.
- Must be highly organized, attention to detail and good at analyzing data
- Demonstrated experience in handling multiple projects; within tight timelines.
- Proficient in MS word, Excel and Power point.
- Excellent understanding of Kenya labour laws.
- Familiar with Balanced Scorecard model
- Familiar with the Kenya Data Protection Act.
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
Contact Information
