Posted:8 hours ago
By:Hiring Kenya
Company Details
Industry:
Human Resources
Description:
Founded in 2006, BrighterMonday Kenya is the country's leading recruitment and HR services platform, boasting over 1.2 million candidates and more than 51,000 employers. As part of The African Talent Company (TATC), BrighterMonday is dedicated to bridging Africa's talent gap by developing and connecting exceptional local talent to meaningful work opportunities.
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,,With a deep understanding of the Kenyan job market, BrighterMonday offers a suite of innovative, technology-driven solutions—including AI-powered matching and Applicant Tracking Systems (ATS)—to streamline recruitment processes. The platform facilitates over 1,600 job placements monthly and receives more than 1 million applications annually, solidifying its position as Kenya’s most trusted career partner.Capital News+1Tuko.co.ke - Kenya news.+1
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,,BrighterMonday's mission is to be Kenya’s most user-centric and transparent career platform, connecting the right candidates with the right opportunities. Their vision is to be the leading source of talent
Job Description
Customer Service Specialist
Company: Tradecard Kenya
Location: Nairobi, Kenya
Industry: IT & Telecoms
Category: Customer Service
Employment Type: Full-time
Salary: Kshs. 30,000 - Kshs. 45,000
Job Summary
We are seeking a dedicated and experienced Customer Service Specialist to join our team in Nairobi. The successful candidate will be responsible for providing exceptional customer service and support to our clients and users, ensuring their needs are met promptly and effectively.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- Assist customers with account setup, navigating our platform, and optimizing their profiles.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve complex customer issues.
- Continuously improve customer support by gathering customer feedback and sharing insights with the team.
Requirements
- Diploma in a relevant field.
- Proven experience in a customer service role, preferably in the human resources industry.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-focused attitude.
- Ability to work independently and as part of a team.
- Proficient in using customer service software and Microsoft Office Suite.
Perks and Benefits
- Competitive salary within the range of Kshs. 30,000 - Kshs. 45,000.
- Opportunity to work with a leading company in the human resources industry.
- <>Professional development and growth opportunities.
- Friendly and supportive work environment.
- Health and wellness benefits.
If you are passionate about customer service and eager to contribute to a dynamic and growing company, we would love to hear from you!
Salary: Kshs. 30,000 - Kshs. 45, 000
Education: Diploma
Employment Type: Full Time
