ACCOUNT MANAGER JOB RESPONSIBILITIES

•  Develop strong relationships with customers, connecting with key business executives and stakeholders.
•  Identify new business opportunities among existing customers.
•  Respond to client queries.
•  Liaise with cross-functional internal teams to improve the entire customer/client experience.
•  Serve as the lead point of contact for customer account management matters.
•  Build and maintain strong, long-lasting client relationships.
•  Negotiate contracts, close and service agreements.
•  Ensure the timely and successful delivery of solutions according to customer needs and objectives.
•  Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.
•  Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
•  Prepare reports on account status.
•  Tender management for both technical and financial proposal and proactive follow up.
•  Continuous analysis of competition and changing market trends.
•  Financial management in terms of invoicing, payment follow ups and credit note issuance.
•  Conducting service review with clients.
•  Assist with challenging client requests or issue escalations as needed.
•  Keep clients satisfied and engaged with our products and services in the long run.

QUALIFICATIONS FOR THE ACCOUNT MANAGER ROLE

•  Bachelor's degree in Marketing or any other business-related course
•  Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
•  Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive