Posted:4 hours ago
By:Hiring Kenya
Company Details
Industry:
Non-Profit Organization Management
Description:
Jibu capitalizes and equips entrepreneurs to establish affordable access to basic necessities, starting with an anchor product of safe water. The innovative 8, charitably-grounded model has the potential to not only solve the drinking water crisis but also to revolutionize how market resources and capital are deployed to tackle other systemic emerging market challenges.
Job Description
- This is a full-time on-site role for a Customer Service specialist at Jibu Ruaka located along Limuru Road opposite Club Decimo in Nairobi County, Kenya. Working hours will be between 8.30am to 8.00pm from Monday to Saturday.
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- Salary : 25,000Ksh per month
They will be required to :
- Receive calls from customers requiring delivery services.
- Use a POS system to manage customer orders.
- Phone call follow up on customer reception of order and payments made.
- Providing excellent service to clients who come physically for their own products.
- Following up customers for feedback on improvement of services.
- Managing customer inquiries and concerns.
Qualifications
- Experience in Customer service roles/Front office roles for over 3 years is required
- Phone Etiquette, Customer Service, and Communication skills
- Excellent interpersonal and organizational skills
- Ability to multitask and prioritize tasks efficiently
- Excellent verbal and written communication skills
Salary: Discuss During Interview
Education: Diploma, High/Secondary School
Employment Type: Full Time
