About the Role

• We are seeking a driven and compassionate Sales & Appointments Coordinator to join our team supporting a network of clinics in the UK. This is a fully remote role focused on following up with incoming leads, nurturing them through the sales journey, and securing confirmed appointments for our clinics. The ideal candidate is proactive, target-driven, and able to build trust quickly with potential clients while maintaining professionalism and empathy.

Key Responsibilities

• Respond to and follow up on all incoming leads via phone, email, and digital channels.
• Effectively communicate the value of clinic services and address client queries with clarity and empathy.
• Guide prospects through the sales funnel, ensuring they progress to confirmed bookings/appointments.
• Maintain accurate and timely records of all interactions, leads, and conversions in the CRM system.
• Meet and exceed individual KPIs, including call volume, conversion rates, and appointment targets.
• Collaborate with clinic teams to ensure seamless handover of confirmed appointments.
• Provide feedback and insights on lead quality, client concerns, and sales trends.
• Work independently with minimal supervision while delivering consistent results.

Requirements

Key Requirements

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• Proven experience in sales, telesales, or appointment-setting roles.
• Excellent communication skills with the ability to engage English native speakers effectively.
• Strong interpersonal skills with the ability to balance empathy, patience, and persuasion.
• Results-oriented with a proven track record of meeting or exceeding targets.
• Self-motivated, disciplined, and able to thrive in a fully remote environment.
• Tech-savvy, with proficiency in CRM tools, MS Office, and remote communication platforms.
• A go-getter attitude with resilience, adaptability, and drive.