Posted:Oct 10
By:Hiring Kenya
Company Details
Industry:
Hospital & Health Care
Description:
Optica was formed in 1959 in Nairobi, Kenya. The company has grown steadily over the years to become the largest optical practitioners in East Africa region. What began as a one room, 5 staff operation has today grown to 30+ branch operations with 300+ staff. Our Services Kenya has 100โs of opticians who are running shops but are not qualified to test/examine peopleโs eyes. Optica only hires professional Optometrists to conduct eye examinations. Our Optometrists make use of state of the art computerized testing equipment, to ensure accurate prescriptions for eyeglasses and contact lenses. We have Optometrists from Austria, Spain, France, Britain, Philippines, Sri Lanka, India and Kenya. We also have our own full service laboratory for manufacturing our clientโs glasses, using the highest quality lens choices from leading optical lens manufacturers. We have technicians who have been trained in France, and thus specialize in up to date lens fitting techniques in frames. Our Products Optica offers the most diverse and unique eye-wear collections in East Africa at affordable pricing. Our extensive frame selections extend to over 10,000 frames including our unique in-house brands. We offer all major ophthalmic lens brands. The contact lenses we offer are from the leading companies in the world. Our knowledgeable staff can help you make the best eye wear choice for maximizing both aesthetic comfort, vision and eye health. Key Facts The largest and one of the Oldest Optical company in East Africa 100% Kenyan owned - for Kenyans Qualified Optometrists to take care of your eyes Identical pricing at all our locations Quality frames starting from Ksh. 890/- Genuine products being sold at genuine prices Our Passion At Optica, we believe vision care is about far more than just a pair of glasses or a prescription. Eyes are windows to the world, capturing memories and immersing us in moments. Vision is a precious gift that we are passionate about improving in every way. COMMITTED TO QUALITY VISION CARE Our reverence for eyes drives us to provide the highest quality vision care in each of our stores across the country. We feature a selection of quality frames from brands around the world and craft each pair of lenses in our lab. Eye care professionals at Optica are trained to provide you with personalized service throughout your experience. Our love of eyes and higher standard of quality have made Optica a leader in vision care for many decades
Job Description
- Be the voice of Optica-deliver seamless, human-centered support across phone, email, and social channels. Bilingual: Luganda & English. Customer Contact Centre
- Location: Nairobi Salary: Ksh. 30,000
- We're scaling customer excellence and looking for a high-energy Customer Service Officer who is fluent in Luganda and English. You'll drive first-contact resolution, deliver accurate information on our products and services, and close the loop with disciplined follow-through.
Key Responsibilities
- Handle inbound and outbound calls for the customer contact centre.
- Engage customers via phone and email on behalf of the company.
- Verify customer and account information with precision and speed.
- Provide accurate, timely information about products and services.
- Resolve customer complaints via phone, email, and social media.
- Support order placement, refunds, and exchanges end-to-end.
- Convert interest to action by answering product questions and suggesting alternatives.
- Open and maintain customer accounts; keep records up-to-date and audit-ready.
- Make timely calls to update customers on insurance responses.
- Liaise with branches to relay feedback and manage referrals.
- Conduct follow-up calls to confirm resolution and next steps.
- Perform any other duties assigned by management.
What You'll Bring
- Fluency in Luganda and English (both spoken and written).
- Exceptional phone and email etiquette; clear, empathetic communicator.
- Bias for action with strong problem-solving and ownership mindset.
- Organised record-keeping; comfortable working with customer systems/CRM.
- Adaptable in a fast-paced contact-centre environment; team-oriented.
- Swahili is an added advantage.
Salary: Discuss During Interview
Education: Degree, Diploma
Employment Type: Full Time
Contact Information
