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Hiring Kenya » Director of Hotel Operations

Director of Hotel Operations

Nanyuki, Kenya
This Job has Expired
Company Details
Industry: Education Management
Description: The M-PESA Foundation Academy is a state of the art, co-educational and residential High school offering the Kenyan National Curriculum. Driven by leadership, entrepreneurship, technology and innovation, the Academy serves talented but economically disadvantaged students with demonstrated leadership potential.
Job Description

Job Description
Reporting to the General Manager, below are some of the key responsibilities and essential roles for this position

  • Support the General Manager in the overall management and the strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
  • Oversee the operations functions and departments of the hotel, work closely with sectional leaders to ensure efficient and profitable operations of each section
  • Lead and support all operational departments in the achievement of their financial and operational targets
  • Drive a positive work culture, set clear expectations as well as review and communicate all policies and procedures for implementation affecting the operations section
  • Actively be involved in the recruitment process of leadership positions within the operating departments, ensure solid onboarding process are effected for retention of staff
  • Work closely with operational leaders to actively prepare Annual Operations Plan in order to achieve the profit objectives, take lead in yield management
  • Actively engage leaders in operational departments to ensure accurate and timely reporting of the monthly financial plans for the Rooms Division, Housekeeping/Laundry, F&B Service, and Culinary sections.
  • Ensure the consistent implementation and delivery of the Fairmont Service Culture and   Standards.
  • Handle all guest concerns and feedback to ensure effective follow up and positive guest satisfaction as the end goal
  • Assist in the preparation, presentation and subsequent achievement of the hotel's Annual Operating Budget, and Capital Expenditure Budget.
  • Ensure the smooth operation and co-ordination of the hotel through their respective leaders (Rooms Division, Housekeeping, Food & Beverage, Health Club and Culinary).
  • Work closely with section leaders to engage them in manning plans to ensure productivity levels are managed throughout the various business seasons
  • Take on a strategic role in the Hotels Business Continuity, Emergency, Safety and Crisis Management Plans
  • Function as key member of the Hotel Executive Committee and Leadership Team
  • Ensure full compliance of the Hotels operating controls


  • Minimum five (5) years in a previous luxury / upscale hotel experience in a related field, Minimum two (2) years as Director of Operations  or Hotel Manager or General Manager for a Small/Boutique luxury remote hotel)
  • Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.
  • Display strong analytical, organizational, conflict management, people and administrative skills.
  • Ability to be responsive to changes and offer leadership in those changes
  • Extensive Operations management experience in F&B/ Rooms, General Management.
  • Proven positive track record to coordinate multiple departments and to achieve goals
  • Clear working knowledge of Hotel Financials, budget, planning and its implementation
  • Exceptional interpersonal and guest relations skills, takes a hands on approach
  • Proven team-leader with outstanding motivational skills and coaching ability and has ability to maintain positive work culture
  • Additional Information

    • You will enroll in the workplace pension scheme
    • Private medical insurance as per Hotel offering
    • Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    • Working with a hotel rich in history and known for exemplary services while growing your career
    • Employee Benefits Card offering discounted rates in Accor Worldwide
    • Learning programs through our Academies
    • Opportunity to develop your talent and grow within your property and across the world!
    • Ability to make a difference through our Corporate Social Responsibility Activities.
Education: Degree, Diploma
Employment Type: Full Time
Contact Information
Name: Hiring Kenya

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