DUTIES AND RESPONSIBILITIES

Store Operations & Management

• Oversee all daily store operations to ensure the store runs efficiently and profitably.
• Implement and enforce store policies, procedures, and standards.
• Ensure the store is clean, well-organized, and visually appealing according to brand guidelines.
• Maintain accurate records of daily sales, customer transactions, and stock movement.

Sales & Customer Experience

• Drive sales performance to meet or exceed monthly targets.
• Provide outstanding customer service and handle escalated customer issues professionally.
• Train and motivate staff on upselling, product knowledge, and customer engagement techniques.
• Build strong relationships with regular clients and ensure customer retention.

Inventory & Stock Management

• Monitor stock levels, place timely orders, and ensure accurate inventory management.
• Conduct regular stocktakes and reconcile any stock discrepancies.
• Coordinate with suppliers and logistics to ensure timely delivery of products.
• Ensure all products are correctly labelled, priced, and displayed.

Team Leadership & Staff Management

• Supervise, train, and mentor store staff, including sales assistants and cashiers.
• Create staff schedules and ensure adequate coverage during business hours.
• Conduct regular performance reviews and provide constructive feedback.
• Maintain a positive and professional work environment.

Reporting & Administration

• Prepare and submit sales reports, expense reports, and inventory records to management.
• Monitor cash flow, perform daily cash reconciliations, and ensure banking is done on time.
• Ensure compliance with financial, legal, and company policies.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Business Management, Retail Management, or a related field
• Minimum 2 years of experience as a Store Manager or Supervisor in a beauty, cosmetics, or skincare environment
• Strong understanding of beauty products, customer buying behaviour, and market trends
• Excellent leadership and team management skills
• Strong interpersonal and communication skills
• Ability to handle cash and POS systems with accuracy
• Proficient in inventory and stock management
• Strong problem-solving and decision-making abilities