Posted:4 hours ago
By:Hiring Kenya
Company Details
Industry:
Logistics and Supply Chain
Description:
Our Vision, Our Mission, Our Strategy Our vision is to be The Logistics Company for the World. Our mission - Excellence. Simply Delivered. - is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler - for our customers, our employees, our investors, and our society - we help make the world a better place. Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions - from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between. We want to be
Job Description
Role Description
- Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment. Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.
Key Tasks
- Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business.
- Act as Tele Sales customers' main contact for DHL.
- Build a strong client relationship to ensure that the account performs and grows to maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
- Open mew accounts and ensure they trade profitably.
Customer/ Stakeholder
- Act as Tele Sales customers' main contact for DHL, responding and satisfying their sales and post sales requirements.
- Build a strong client relationship to ensure that the account performs and grows to maximum potential
- Manage a portfolio of customers via telephone.
- Liaise closely with Sales Channels
Autonomy
- Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
- Adhere to regional standards on profit margins and discount guidelines
- Any deviation from tariffs requires management agreement.
- Work under Limited supervision with periodic review
- Use independent judgment and determine best course of action through the interpretation of policies and procedures
Skills/ Qualifications
Experience
- 2-4 years of experience in related area of responsibility. Senior service, production or support roles highly appreciated in area of responsibility.
- Thorough knowledge of tasks and responsibilities. Effectively applies skills in accomplishing tasks.
- Commercial minded.
- Good business acumen.
- Good one-one communication skills
Education
- Bachelor Degree /Tertiary Education or related work experience in related discipline
Salary: Discuss During Interview
Education: Diploma, High/Secondary School
Employment Type: Full Time
