Posted:4 hours ago
By:Hiring Kenya
Company Details
Industry:
Information Technology and Services
Description:
Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. With over 29 Million subscribers and an estimated market share of 67%, the Company has the widest modern mobile network coverage in Kenya and prides in its experienced shareholders, attractive tariffs, a nationwide network of effective dealers, high caliber staff and management enabling it to maintain its position as the region’s mobile market leader.
Job Description
Senior Manager – CVM Operations Lead
Company: Safaricom Kenya
Industry: Information Technology and Services
Location: Nairobi, Kenya
Category: Information Technology
Education: Diploma
Salary: Discuss During Interview
Employment Type: Full-Time
Key Responsibilities
- Lead the Customer Value Management (CVM) operations team in developing strategic initiatives to enhance customer engagement.
- Oversee the design and implementation of data-driven campaigns to drive customer retention and loyalty.
- Collaborate with cross-functional teams to align CVM strategies with overall business objectives.
- Analyze customer data and feedback to identify opportunities for improving product offerings and customer satisfaction.
- Manage and mentor a team of CVM professionals, providing guidance and support in their professional development.
- Ensure the effective use of ICT tools and technologies to optimize CVM processes and operations.
Requirements
- A Diploma in Information Technology, Business Administration, or a related field.
- Proven experience in a senior management role within the ICT or telecommunications industry.
- Strong analytical skills with a demonstrated ability to interpret complex data and make strategic decisions.
- Excellent leadership and team management abilities.
- Proficiency in using ICT tools and CRM platforms.
- Strong communication and interpersonal skills.
Perks
- Opportunity to work with a leading ICT service provider in Kenya.
- Collaborative and innovative work environment.
- Professional development and career growth opportunities.
- Competitive salary package and benefits.
Salary: Review in the interview
Education: Diploma
Employment Type: Full Time
