Our Client, a provider of office spaces, is looking to engage the services of a Branch Manager to join their team.

Job Responsibilities

• Ensure levels of customer satisfaction are maintained and retention rates are on or above set targets. 
• Work with the accounts department to ensure accurate membership invoicing 
•  Ensure prompt collection of payments, in line with goals. Refer to the debt collection policy
• Enforce membership policies, such as deposit, signing of licence agreement, notice period, house rules etc.
• Oversee office supervisor to ensure deliverables and targets are met
• Ensure core utilities and services are delivered at all times
• Keeping staff on track with their targets and deliverables 
• Offering support and leadership in their decision-making and development
• Lead staff on the importance of customer service and how to deliver on their goals  Manage the monthly budget by approving and rejecting expenses. 
• Find quality suppliers, know when to recognize quality suppliers, and seek out recommendations and referrals. 

Qualifications

• Minimum Bachelors Degree in Business Administration/Management
• Atleast 5 years experience in a operation leadership position
• Experience leading a team and managing customers
• Problem Solving skills