Service Quality &Compliance Manager

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Company Details
Industry: Banking
Description: Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation and all associate companies. The holding company was set up to among other things to enhance the Group's capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group's operating entities and enhance corporate governance across the Group and oversight in management of subsidiaries.
Job Description
  • To offer customer satisfaction through operational effectiveness, efficiencies, and customer complaints resolution.
  • Facilitate adequate branch resourcing.
  • Efficient cash management within the branch and productivity of tellers. 
  • Manage and implement branch Business continuity plans.
  • Manage branch risk: RCSA, KCSA & KRI’s are up to date; incidents are mitigated/escalated.
  • Enterprise-Wide Risk: Adherence to policies, processes, procedures as per documented operating standards (e.g., SOP’s, KYC/AML) to enhance internal controls in order to reduce frauds and forgeries.
  • Ensure effective resolution of Audit issues. 
  • Motivate, coach, and develop a high performing team.
  • Facilitate and coordinate branch asset management.
  • Ensure collection of all revenue due to the bank, validation, and submission of reports & returns
  • Facilitate and implement new initiatives and projects within the branch.

The Person 

For the above position, the successful applicant should have the following: - 

  • University Degree from a recognized institution 
  • 3 years’ experience in a Supervisory position in banking operations and cash management.
  • Sales or business development experience will be an added advantage. 
  • Excellent communication and negotiation Skills. 
  • Strong leadership skills. 
  • Good interpersonal skills.
  • Excellent planning, organizing, problem solving and analytical skills.
  • A good understanding of risk, credit policies and procedures. 
  • Proficiency in MS Office Suite.
Education: Degree, Diploma
Employment Type: Full Time
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