The Credit Control Officer plays a critical role in safeguarding the hospital’s financial health by ensuring the timely collection of revenue, managing accounts receivable, and building strong relationships with corporate clients and insurers. This role directly contributes to operational efficiency and cash flow stability across the organization.

DUTIES AND RESPONSIBILITIES

Revenue Collection & Cash Flow Stability

• Ensure monthly revenue collection targets are consistently achieved to support both operational needs and capital investments.

Billing Oversight & Revenue Accuracy

• Oversee the billing process to ensure accurate and timely revenue capture in accordance with hospital policies and applicable contracts.

Accounts Receivable Management

• Manage and monitor all receivables, ensuring timely follow-ups and effective aging control of outstanding debts.

Client Communication & Reconciliations

• Reconcile accounts regularly and issue accurate client statements and official letters as per policy.
• Act as a primary contact for debtors, handling inquiries professionally to maintain strong working relationships.

Dispute Resolution

• Investigate and resolve billing disputes with patients, corporate clients, and insurance companies in a timely and diplomatic manner.

 Payment Negotiation & Terms Management

• Collaborate with management to negotiate and enforce payment terms, ensuring strict adherence to agreed-upon conditions.

Customer Service & Continuous Improvement

• Foster a culture of service excellence by providing responsive support and identifying opportunities for process improvement.

Credit Risk Monitoring

• Analyze payment trends and recommend proactive strategies to minimize the risk of bad debts and improve collection performance.

Contract & Documentation Management

• Ensure all debtor accounts, especially insurance companies and corporate clients, have valid, up-to-date contracts on file.

Capacity Building

• Drive enhancements in the department’s credit management capabilities through training, system upgrades, or process refinement.

Reporting & Compliance

• Prepare and present accurate and timely reports on collections, outstanding debts, and credit risk indicators to senior management.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Commerce (Finance, Accounting) or a related field
• Certified Public Accountant (CPA-K), ACCA, or Certified Credit Professional (CCP)
• Minimum of 5 years’ experience, including at least 2 years in a Credit Control role
• Previous experience in a busy hospital setting is highly preferred
• Registered member of the Institute of Certified Public Accountants of Kenya (ICPAK)
• In-depth knowledge of credit management and financial regulations (including IFRS and local tax laws)
• Strong leadership, negotiation, and decision-making skills