Job Purpose:

° Develop and deliver the strategy and roadmap for the assigned products or portfolio of products/CVPs

Key Responsibilities:

Product Portfolio Management - 50%

° Product performance monitoring and continuous evaluation of assigned products/CVPs for relevance and viability – sales, revenue, operations and other relevant measures

° Carrying out market research for new products and/or improvement of existing ones including upgrades and customization

° Regular competitor analysis for the assigned product or portfolio of products

° Drive revenue/profitability optimization initiatives for the assigned product or portfolio of products in partnership with the business team

° Working with the business teams to deepen product quality, develop new products and improve existing offerings - (Product Lifecycle Management)

 Service Delivery – 15%

° Develop customer lifecycle management framework for the product or assigned portfolio of products

° Develop customer satisfaction scorecards for the product or portfolio of products defining the acceptable service standards

° Annual customer satisfaction surveys for the assigned product or portfolio of products

° Management and fostering of cross functional internal relationships and relevant external partnerships

Governance – 10%

° Ensure the implementation and regular review of product/CVP guides for the assigned product or portfolio of products

° Maintain a documentary inventory of the assigned product or portfolio of products – policies, process maps, business cases, regulatory approvals and any other relevant governance documentation

° Carry out periodic risk and compliance reviews to ensure compliance with internal policies and regulatory guidelines

Training and Product Advocacy – 25%

° Develop annual marketing/communication plan for the assigned product or portfolio of products/CVPs including regular sales and marketing campaigns

° Actively participate in product launches in tandem with the marketing/communications team and provide post-launch support to the business including product reviews

° Develop and update relevant collaterals for the product or portfolio of products assigned – including but not limited to fliers, posters, application forms and emailers

° Develop a quarterly training plan in concert with the business for the assigned product or portfolio of products

Qualifications & Experience:

° Bachelor’s degree in commerce, business administration, marketing, or related field

° Five years (5) relevant work experience in product management /retail banking/commercial banking/payments/banking operations or relevant field

° Demonstrated ability to develop business cases and experience in product launches

° Experience within financial services industry with a broad understanding of the products of a typicalcommercial bank and key drivers of value

Key Competencies:

° Excellent interpersonal and people engagement skills

° Business analysis skills

° Communication and influencing skills

° Adaptability and ability to work in fluid environment