Position: Application support specialist

Date posted: 2023-08-15

Industry: IT

Employment type: Full Time

Experience: 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 10000 to 15000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring for Application support specialist (Finacle, UNIX, banking exp) in leading Multinational Company @Dubai location.

Job Overview

• Should have at least 3 years’ experience in #Finacle10x or above
• Should have good Knowledge in #Oracle – #SQL & #PLSQL
• Hands on experience in Unix/Linux Command Experience in #ApplicationProductionsupport.
• Hands on experience in proactive monitoring, troubleshooting application related problems on production, Incident Analysis & resolution, and RCA related to Application.
• Hands on experience in ensuring the resolution for #Productionissues is accurate and within SLA.
• Experience in workflow maintenance and #Configuration.
• Should be well versed with the #ITIL concept for Incident, Problem and change management processes.
• Exposure #banking domain would be an added advantage.

Responsibilities and Duties

• Application support specialist is responsible for stability of applications assigned to them by Managers and ongoing support for these applications.
• This includes service delivery, SLA maintenance for Incidents and SRs. They will be reporting to Manager, Application Operation.
• This role is also responsible for maintaining production systems to the SLA targets for system availability, incident response and resolution time, and problem follow up.