Key Responsibilities

Recipient engagement (60%): 

° Conduct in-person household visits for all individuals selected for enrollment to check and determine their safety for enrollment, assess vulnerabilities, and flag any pre-enrollment risk indicators to the management for proactive resolution. 

° Directly engage with high-risk recipients to provide them with the necessary support so that they receive their transfers safely

° Directly engage with recipients to identify any corrections or improvements in field processes that are needed. 

° Investigate and resolve any recipient cases that have been flagged to the Internal Audit team.

° Identify and escalate key risks associated with GD’s programs in the community.

Risk monitoring (30%):

° Work with the IA AFM to undertake risk monitoring activities within the community 

° Work with the IA AFM to verify the quality and the risk level of the partner data pre-enrollment

° Measure the quality of data received from the field teams against set data quality standards, reporting any cases of inconsistency.

° Report any cases of fraud and bribery by GD staff and or recipient(s) that are identified through the appropriate escalation channels. 

° Utilise technology to flag any abnormalities in operation.

Other (10%)

° Support the IA AFM in the onboarding processes of new team members 

° Assist the IA AFM with hosting visitors to the project location 

° Assist with response to “crisis” events (e.g., refusal spikes, government shutdown, coordinated fraud, etc.)

° Promote effective team culture by encouraging recognition of positive achievements, planning team events periodically, and other team-building initiatives

Required Qualifications

° Possess a Degree/Diploma in Public Health, Nursing & Clinical services, Community Health, or other health-related courses. 

° Has at least 2 years of practical experience working with expectant mothers, medical/hospital set up, or community health in a rural setting. Having an M & E or Fraud Investigation experience is an added advantage.

° Has the ability to audit cash transfer recipients by conducting in-person or virtual surveys and associated processes.

° Strong language proficiency in English, Swahili, and Luo (Dholuo), both spoken and written.

° Good computer and mobile device data entry and assessment ability or experience.

° Possess critical thinking ability and good judgment in resolving operational glitches.

° Possesses a high-quality problem-solving work ethic.

° Good time-management skills

° Strong interest in the mission of GiveDirectly and commitment to advancing GD’s distinctive values.

° Physical fitness and the ability to cope with difficult weather conditions or terrain.

° Excellent communication skills and the ability to represent the organization effectively to external parties

° Have the ability to exercise patience and good judgment in resolving recipient problems.

° Female candidates are strongly encouraged to apply