Posted:7 hours ago
By:Hiring Kenya
Company Details
Industry:
Electrical/Electronic Manufacturing
Description:
Founded in 1987 by the Chedda family, Kenafric Industries Limited is one of the largest manufacturers of Confectionery, Food, Footwear, and Stationery products in Kenya. Kenafric employs over 1500 people directly and touches the lives of more than 7500 people indirectly. The vision of the founders and relentless hard work over 25 years has given Kenafric a unique platform to grow tremendously in the African markets
Job Description
Job Summary:
- We're looking for a proactive Customer Service Admin to support our Sales team. The role involves handling customer inquiries, processing orders, coordinating with departments, and ensuring smooth operations.
Key Responsibilities:
- Process and track customer orders
- Provide order updates to customers & sales team
- Verify stock, credit limits & escalate issues
- Coordinate deliveries with Dispatch Maintain records, invoices & ETR receipts
- Share account statements & follow up on overdue accounts
- Important: We never request payment during recruitment. Stay alert against fraud.
Qualifications:
- Diploma in Business Admin/Customer Service (Degree an advantage)
- 2+ years' experience in customer service/sales admin
- Proficient in Google Workspace & SAP Strong communication, accuracy & problem-solving skills
Key Skills:
- Strong communication and interpersonal abilities.
- Proficient in Google Workspace
- (Sheets, Docs, etc.) and SAP systems.
- High attention to detail and accuracy.
- Ability to work effectively under pressure in a fast-paced environment.
- Customer-focused with strong problem-solving skills.
- Proactive, results-driven, and a collaborative team player.
Education: Degree, Diploma
Employment Type: Full Time
