The Head of Business Management serves as a senior strategic partner to the General Manager and departmental leaders, driving business transformation across all key functions. This senior leadership role combines strategic oversight with hands-on operational expertise, leading high-impact transformation initiatives while erving as an incubator for new business lines and verticals.

What You'll do

Strategic Business Support

Serve as strategic partner to the General Manager on business-critical initiatives and transformation projects

Manage local business relationships (like MNOs, OEMs, Retention DFS) that are revenue drivers; Review partnership performance; And address operational partnership issues.

Monitor marketing performance and ensure alignment with acquisition and retention objectives; Review marketing activities and ensure brand consistency across channels

Lead market-wide business intelligence and analytics initiatives, developing comprehensive dashboards and KPI frameworks

Drive data-driven decision making through advanced analytics, performance modeling, and predictive insights

Provide interim senior leadership during transitions, organizational changes, or strategic pivots

Cross-Functional Operational Excellence & Performance Optimization

Partner with department heads to design and implement comprehensive solutions for operational challenges and performance optimization

Lead analytics and pricing optimization strategies to drive revenue management and business intelligence capabilities

Lead regional implementation and monitoring of fraud prevention strategies in coordination with global Center of Excellence

Optimize cross-functional processes and eliminate operational silos to enhance overall business performance

Project Leadership & Innovation Incubation

Manage critical strategic projects including new product/financial services launches and market expansion initiatives

Lead incubation and development of new business lines and revenue verticals for the local operations

Own complex transformation projects and business innovation initiatives requiring senior-level stakeholder management

Drive innovation strategy, new revenue stream development, and change management at the senior leadership level

Qualifications & Experience

Bachelor's degree in business administration, Operations, Project Management, or related field

7-10 years of progressive experience in senior management, transformation, or general management roles

Strong background in business intelligence, analytics, and data-driven decision making

Proven track record leading large-scale business transformation and operational excellence initiatives

Experience in new business development, product incubation, or strategic project management

Track record of driving results in fast-paced, customer-centric environments

Excellent communication and leadership skills