Posted:Sep 18
By:Hiring Kenya
Company Details
Industry:
Telecommunications
Description:
NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure and connected future. First, we make it our mission to understand your organization and help you identify new opportunities. We're always listening, we're in tune with the market, and we understand the industries you operate in. Then we partner with you for success. We work with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure. Through our full range of unparalleled capabilities, we empower your people, strategy, operations, and technology, while our platforms provide a single view across your en
Job Description
Key responsibilities:
- Develops the ability to start 'owning' portions of an installation, break/fix incidents, and problem management.
- Functions jointly with the CX and Collaboration Implementation Engineering team to meet client requirements.
- May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
- Action less complex configurations and installations
- Attend to less complex break/fix events
To thrive in this role, you need to have:
Technical Skills:
- Basic IT Knowledge: A solid understanding of fundamental IT concepts, including hardware, software, networking, and operating systems.
- Problem-Solving Skills: The ability to identify, analyze, and resolve technical issues.
- Learning Agility: A keenness to learn new technologies and adapt to changing technological landscapes.
- Attention to Detail: Meticulous attention to detail to ensure accuracy in tasks and troubleshooting.
- Ability to develop an understanding of fundamental project management and administration processes
- Fast learner and with a curious mindset. Display a strong learning orientation
Soft Skills:
- Communication Skills: Effective verbal and written communication to interact with colleagues, clients, and vendors.
- Teamwork: The ability to collaborate effectively with team members.
- Time Management: Strong time management skills to prioritize tasks and meet deadlines.
- Customer Focus: A commitment to providing excellent customer service.
- Positive Attitude: A positive and hands-on proactive approach to work.
- Problem-Solving: A logical and analytical approach to problem-solving.
- Adaptability: The ability to adapt to change and learn new skills quickly.
Academic qualifications and certifications:
- A Degree in computer science, information technology, or related fields. Specialized training/certifications in new technologies and legacy systems or equivalent is an added advantage
Required experience:
- This is an entry level role; however, some work experience in a technical implementation engineering or similar role in the IT industry is an added advantage.
Education: Degree, Diploma
Employment Type: Full Time
