Customer Care Officer

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Company Details
Industry: Hospital & Health Care
Description: Nairobi Adventist Hospital (NAH) is a Seventh-day Adventist (SDA) church-established and owned Hospital. It is a tertiary (level 4) hospital located in Nyari west area in Westlands sub-county, Nairobi County, Kenya. According to the SDA ranks, the Hospital is within the Central Kenya Conference of SDA Church (CKC) within the East Kenya Union Conference(EKUC) of the East-Central Africa Division (ECD). The facility began as a dispensary opened by missionaries in the year 1940 to provide basic health care to the surrounding community who were suffering from a whole lot of tropical diseases. The dispensary was closed down in 1955 by the colonial government over accusations of providing care to the anti-colonial Mau Mau fighters. It was, however, re-opened in January 1988 and continued to function as a dispensary, serving the surrounding community.
Job Description

Nairobi Adventist Hospital is committed to providing holistic, quality, and compassionate healthcare. We are seeking to recruit a trained Customer Care Officer who will be the first point of contact for our patients, clients, and visitors, ensuring they receive excellent service in line with our mission and values.

 

Key Responsibilities

 

Warmly receive and guide patients, visitors, and clients at the front office.

 

Handle inquiries, appointments, and feedback in a professional and timely manner.

 

Support patient registration, billing inquiries, and coordination with hospital departments.

 

Maintain confidentiality and ensure patient satisfaction through excellent service.

 

Represent the hospital’s Christian and Adventist values in all interactions.

 

Qualifications & Requirements

 

Diploma in Customer Care, Business Administration, Front Office Operations, or related field.

 

Minimum 2 years’ experience in customer service, preferably in a hospital or healthcare setting.

 

Proficient in computer applications and hospital management systems.

 

Excellent communication and interpersonal skills.

 

Must be a baptized and practicing member of the Seventh-day Adventist Church.

 

 

 

Education: Diploma
Employment Type: Full Time
Contact Information
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