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Engineer - IP Support

Safaricom Kenya
Nairobi, Kenya
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Posted:Sep 15 By:Hiring Kenya

Company Details
Name:Safaricom Kenya
Industry: Information Technology and Services
Website: https://www.safaricom.co.ke/
Description: Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. With over 29 Million subscribers and an estimated market share of 67%, the Company has the widest modern mobile network coverage in Kenya and prides in its experienced shareholders, attractive tariffs, a nationwide network of effective dealers, high caliber staff and management enabling it to maintain its position as the region’s mobile market leader.
Job Description

Key Responsibilities

 

E-2-E SRv6 (IPCORE & IPRAN), BNG, Firewalls and Enterprise Core Network support. 

 

Resolve all incidents to closure, escalate unresolved incidents to vendors and manage escalation till RCA is provided by vendor as per SLA. 

 

Work with other internal teams in resolution of faults impacting Business IT systems such as MPESA, Billing, Payment aggregator.

 

Timely and effectiveness in resolution of all incident tickets as per the SLA (Fault resolution process and SLA) to ensure closure within the predefined period in the fault resolution process 

 

Effective implementation and planning of  change requests in IPCORE network to ensure no unplanned  incidents due to change 

 

Ensure Newly accepted IPCORE network element to be 100% functional with all modules tested and without alarms and are monitorable from SOC 

 

Active participation and resolution of quality related cases 

Resolution of all identified issues on NMS within 8 hours from detection 

 

All the IPCORE services are implemented with 100% accuracy on availability targets 

 

Overall IPCORE Network Elements availability and reliability of greater than 99.99% in a year 

 

All the NMS operating with full FCAPS functionalities with at least 99.99% availability and accurate weekly backups

 

Optimize IPCORE network to improve resiliency.  

 

Check and ensure that SRV6 network controllers are implementing network policies well 

 

Participate in development of high- and low-level designs (HLD&LLD) of new IPCORE systems  

 

Carry out acceptance tests, commission and integrate new IP core devices

 

Qualifications

 

BSC degree in Electrical /Electronics/Telecommunications/ IT with 3 years’ experience with 2 years in a specialized role in a busy telecommunications environment as lead engineer in IP network projects.  

 

Thorough Knowledge in IP network performance monitoring and optimization tools 

 

Trouble shooting and problem-solving skills  

 

Working knowledge of process improvement practices 

 

Certifications in Networking (CCIE /HCIE certifications or equivalent) 

 

Network design, implementation and support experience, including working knowledge of IPv6 addressing and segment routing. 

 

 

 

Education: Degree, Diploma
Employment Type: Full Time
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