Front Office Officer 

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Company Details
Industry: Hospital & Health Care
Description: Nairobi Adventist Hospital (NAH) is a Seventh-day Adventist (SDA) church-established and owned Hospital. It is a tertiary (level 4) hospital located in Nyari west area in Westlands sub-county, Nairobi County, Kenya. According to the SDA ranks, the Hospital is within the Central Kenya Conference of SDA Church (CKC) within the East Kenya Union Conference(EKUC) of the East-Central Africa Division (ECD). The facility began as a dispensary opened by missionaries in the year 1940 to provide basic health care to the surrounding community who were suffering from a whole lot of tropical diseases. The dispensary was closed down in 1955 by the colonial government over accusations of providing care to the anti-colonial Mau Mau fighters. It was, however, re-opened in January 1988 and continued to function as a dispensary, serving the surrounding community.
Job Description

Job Purpose

 

To provide professional front office and customer care services by warmly welcoming patients, clients, and visitors, handling inquiries, and ensuring efficient communication and administrative support at the reception.

 

Key Responsibilities

 

Greet and receive all patients, clients, and visitors in a professional and courteous manner.

 

Manage telephone calls promptly, direct inquiries to the right departments, and relay accurate messages.

 

Register patients, verify personal details, and update hospital records in line with hospital procedures.

 

Guide patients through hospital processes including consultation, admission, billing, and discharge.

 

Ensure proper handling and filing of patient documents and maintain confidentiality at all times.

 

Manage appointment bookings and coordinate with relevant departments for scheduling.

 

Handle billing queries, issue receipts, and liaise with the finance/accounts team on payments.

 

Maintain a clean, organized, and welcoming reception area that reflects the hospital’s values.

 

Resolve client concerns or escalate them to the appropriate personnel when necessary.

 

Support administrative duties including filing, correspondence, and data entry as assigned.

 

Uphold the hospital’s mission of holistic, quality, and compassionate care in all interactions.

 

Qualifications and Experience

 

Diploma in Front Office Operations, Business Administration, Customer Service, or related field.

 

Training in customer care and hospital management systems is an added advantage.

 

At least 2 years’ experience in a busy hospital or healthcare front office/reception role.

 

Proficiency in computer applications (MS Office, hospital information systems).

 

Must be an Seventh-day Adventist

 

Key Skills and Competencies

 

Excellent communication and interpersonal skills.

 

Strong organizational and multitasking abilities.

 

Professional appearance and courteous demeanor.

 

Ability to handle pressure and maintain confidentiality.

 

A compassionate, patient-centered approach aligned with Adventist values.sawa

 

 

 

Education: Diploma
Employment Type: Full Time
Contact Information
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