PURPOSE:

Reporting to the Policy Administration & Servicing Manager, the Check-Off Manager will lead and manage premium reconciliation and recovery from check-off institutions, strengthen stakeholder relationships, and drive operational excellence through data integrity and team leadership. The role supports strategic growth, financial integrity, and customer retention within the Individual Life business

PRIMARY RESPONSIBILITIES:

Premium Reconciliation & Arrears Management

Lead reconciliation of premiums from check-off institutions. Identify and resolve arrears through proactive engagement and issuance of demand letters. Ensure accurate policy statuses and timely updates to minimize suspense accounts.

Stakeholder Engagement & Relationship Management

Maintain strong relationships with pay points, employers, and internal teams. Act as liaison with check-off partners to ensure timely remittance and resolution of discrepancies. Establish new check-off partnerships and increase share from existing ones through strategic engagement and data-driven insights.

Reporting, Compliance & Controls

Prepare monthly reports on arrears, reconciliations, and collections. Ensure compliance with IRA, UFAA, and internal audit recommendations. Enforce enhanced operational controls in line with fraud mitigation strategies.

Team Leadership & Development

Supervise the Paypoint Relationship team, including Check-Off Relationship Officers and Assistants. Assign KPIs, mentor team members, and ensure timely clean-up of suspense accounts. Provide training on evolving check-off requirements and systems (e.g., T-Pay).

Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements

Education    Bachelor’s Degree    Bachelor’s degree in Finance, Insurance, Marketing or Business Administration

 Professional Qualification    ACII, AIIK, LOMA-FLMI or equivalent professional insurance qualification.

Experience Required:

Minimum 10 years in insurance operations, with 3 years in policy administration.