SwifttDrop is a growing logistics platform redefining how businesses connect with customers through seamless, reliable and scalable delivery solutions. They are on the hunt for a dynamic Head of Sales & Operations to drive revenue growth and operational excellence. This is a senior role that blends strategic sales leadership with hands-on operational oversight, ensuring our merchants, riders and customers get the very best experience.

Responsibilities;

Develop and execute sales strategies to acquire and retain merchants across multiple sectors.

Lead, mentor and grow the sales team from recruitment to performance management.

Build strategic partnerships with SACCOs, e-commerce platforms and corporate clients.

Drive adoption of SwifttDrop APIs with partners like Jumia, Jiji and Pesapal.

Oversee daily logistics operations: route optimization, rider management and service delivery.

Track and manage key performance metrics, including deliveries, churn, rider performance and customer satisfaction.

Own and achieve monthly and annual revenue targets (MRR & ARR).

Implement incentive programs for sales reps and riders to boost growth and retention.

Balance growth with cost efficiency through smart operational management.

Required Specifications;

Bachelor’s degree in Business, Sales, Operations, or related field (MBA is a plus).

5+ years in sales and/or operations leadership — retail, logistics, tech, or e-commerce background preferred.

Proven success in meeting and exceeding sales targets.

Strong leadership, communication, and negotiation skills.

Data-driven with experience in KPIs and financial metrics.

Familiarity with last-mile logistics, rider networks, and e-commerce integrations is a big plus.

Dateline: 16th September 2025