Job Description

Direct Reports: Department Heads (Front Office, Housekeeping, Food & Beverage, Health Club, Culinary).

Indirect Reports: Supervisors and line-level team members within Operations divisions.

Act as a key member of the Executive Committee, embedding a spirit of collaboration and continuous improvement throughout both properties.

Provide strategic and operational leadership, ensuring the consistent application of company values and service standards.

Lead revenue and yield management initiatives in Rooms and Food & Beverage, supporting revenue optimization and profit targets.

Oversee the timely and accurate preparation of monthly operational and financial reports for all relevant departments.

Promote a culture of open communication by regularly sharing information and updates with colleagues and teams.

Facilitate or participate in regular meetings to review progress, address concerns and align on objectives.

Support the effective management of budgets and resources, ensuring decisions are made responsibly and within financial guidelines.

Champion the development and growth of team members and peers by encouraging ongoing learning, coaching and feedback.

Implement, monitor and adhere to company policies, standard operating procedures and best practices to uphold organizational standards.

Foster an inclusive, high-performing work environment that reflects the company’s values and encourages shared success.

Attend relevant meetings, forums or committees to stay informed and contribute to business priorities.

Celebrate individuality and champion inclusion, creating a sense of belonging for all

Act with honesty, professionalism and transparency in every interaction

Take initiative, care for the details and create unforgettable moments for guests, clients and colleagues

Build and nurture genuine connections within our teams, our community and with those we serve.

Lead by example, with empathy, curiosity, and a commitment to exceeding expectations

Foster a spirit of collaboration, support and shared purpose across all areas of our business.

Uphold company standards by following all relevant policies, procedures and brand guidelines

Demonstrate professionalism and a positive approach in all working relationships with colleagues, guests, clients and partners

Contribute to a safe and secure environment by adhering to all health, safety and security requirements

Maintain the confidentiality of sensitive information relating to guests, colleagues and the company

Take part in learning, development or training initiatives as required, to support your ongoing growth and adaptability

Work constructively within your team and with other departments, supporting a cooperative and collaborative workplace culture

Qualifications

Essential: University degree in Hospitality Management, Business Administration, or a related discipline.

Desirable: Postgraduate qualification or professional certification in hospitality management, business administration, or a related field.

Desirable: Membership of a relevant professional association or institute

Essential: Significant experience (minimum five years) in luxury or upscale hotel operations, with at least two years in a senior leadership position (such as Director of Operations or Hotel Manager) within a multi-departmental environment.

Essential: Proven track record of managing operational teams and coordinating multiple departments (Front Office, Housekeeping, Food & Beverage, etc.).

Desirable: Previous experience with cluster or multi-property operations.

Desirable: Strong background in both Rooms and Food & Beverage divisions, including yield and revenue management.