DUTIES AND RESPONSIBILITIES

Establishes network specifications by conferring with users; analysing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.

Build the backbone: Orchestrate a unified, secure digital foundation across enterprise, operations, and corporate IT.

Establishes network by evaluating network performance issues including availability, utilization, throughput, good put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls

Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor

Enterprise Applications: ERP, CRM, HRIS, Finance, Procurement, MES, PLM, SCM, BI & Analytics.

Customer & Commercial Platforms: e-commerce, distributor portals, mobile apps, loyalty platforms, Omnichannel CX.

Operations Technology (OT): Plant automation, SCADA, IoT sensors, predictive maintenance, shop-floor analytics.

Corporate IT: Network, cloud, collaboration suites, identity & access, endpoint management, IT service

Security & Surveillance: Cameras, access control, SOC, incident monitoring, digital forensics.

Data, Analytics & AI: Data warehouses, lakes, governance, dashboards, ML/AI platforms, automation.

Emerging & Future Platforms: RPA, block chain, AR/VR, digital twins, sustainability & carbon tracking tech.

Secures network by developing network access, monitoring, control, and evaluation, maintaining documentation

Prepares users by designing and conducting training programs; providing references and support

Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements ICT administration

Manage Company ERP hardware & related connectivity environment

Ensure efficient delivery of IT services through optimal support and administration of the IT infrastructure

Manage the ICT Support Team & drive them to deliver robust, top class IT support services

Adhere to established IT policies and assist in development and maintenance of procedures, guidelines in line with the policies

Protect data integrity and protection through security appliance monitoring, backups and virus mitigation

Support IT Admin in various ERP Business support tasks during his absence.

Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations as and when necessary

Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Ensure computer security (e.g. firewalls and intrusion detection systems) In charge of SQL installations and configuration to enable related database applications for administration and data management

Liaising with the service providers to ensure that all operations have minimal interruptions

Ensure the users get timely solutions

User administration (setup and maintaining accounts)

Ensure Maintenance of company systems

Monitor system performance and troubleshoot any problems

Create file systems Install software and maintain software

Create a backup and recovery policy

Oversee all activities at the IT Department with a close supervision of the IT Admin’s, CCTV Surveillance personnel and IT Interns

KEY REQUIREMENT SKILLS AND QUALIFICATION

Degree in computer science/ IT/Engineering/IT & Business

5+ years in IT/digital leadership with enterprise scope, 5+ at C-level or equivalent

Proven record delivering multi-system transformations (ERP, CRM, MES, eCommerce, fleet)

Expertise in enterprise architecture, cyber, AI/ML, and IT/OT convergence

Strong financial & business acumen (TCO/ROI/value realization)

Exceptional stakeholder management and board communication.