Main tasks and responsibilities:

Own Comfort category growth by driving onboarding, adoption, and campaign execution

Coordinate Bolt Send expansion through courier and retailer onboarding

Improve rider experience at pick-up points with audits, PUDO updates, and signage

Support Scheduled Rides expansion by onboarding drivers and improving conversion

Liaise with Rider Support and Communications to resolve major complaints and improve strategy

Scout, pitch, and onboard high-traffic venues for better rider access

What we expect

About you:

You have 3 – 5 years of experience in operations, customer experience, or account management

You are execution-oriented and can take ownership of weekly tasks with minimal supervision

You are data-literate and comfortable with spreadsheets and performance tracking

You are collaborative and can work across marketplace, driver, and marketing teams

You are a problem-solver who takes initiative to address inefficiencies

You are customer-first, using rider feedback as a guide to improve