Key responsibilities:

Develops the ability to start 'owning' portions of an installation, break/fix incidents, and problem management.

Functions jointly with the CX and Collaboration Implementation Engineering team to meet client requirements.

May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.

Action less complex configurations and installations

Attend to less complex break/fix events

To thrive in this role, you need to have:

Technical Skills:

Basic IT Knowledge: A solid understanding of fundamental IT concepts, including hardware, software, networking, and operating systems.

Problem-Solving Skills: The ability to identify, analyze, and resolve technical issues.

Learning Agility: A keenness to learn new technologies and adapt to changing technological landscapes.

Attention to Detail: Meticulous attention to detail to ensure accuracy in tasks and troubleshooting.

Ability to develop an understanding of fundamental project management and administration processes

Fast learner and with a curious mindset. Display a strong learning orientation