Main tasks and responsibilities:

Own and manage marketplace performance across key metrics like ETA, Search Coverage, Surge, FO%, and Utilisation

Ensure strong supply-demand balance across Nairobi and non-LTO cities through pricing simulations, operational levers, and weekly business reviews

Support category strategy by launching new verticals (e.g., Economy, Comfort, Premium) and optimising performance via pricing and user feedback

Monitor and reduce offline trips and fraud through proactive driver interventions and data-led actions

Track and manage incentive spend, ensuring alignment with return on investment and local growth goals

Partner with local and HQ teams to improve marketplace efficiency using rider and driver insights, competitor analysis, and structured experimentation

What we expect

About you:

You have 4 –7 years of experience in Operations, Startups, Strategy Consulting, or marketplace roles

You are a strong collaborator with excellent communication skills in English

You are highly analytical and confident with data — strong Excel/Google Sheets skills are a must

You’re execution-focused and move fast from strategy to action

You have a strong understanding of Kenya’s mobility landscape and local market dynamics

You are customer-oriented and driven to improve rider and driver experience