Key Responsibilities

Develop and implement comprehensive HR procedures and policies that are compliant with all relevant Kenyan labour laws and regulations, including the Employment Act 2007, the Labour Relations Act, and other statutory instruments governing wages, working hours, and health and safety.

Conduct regular HR audits across all stores to identify and address potential compliance risks, ensuring that all documentation (e.g., employment contracts, personal files, NSSF, NHIF) is accurate and up to date.

Serve as the primary point of contact for all legal and regulatory inquiries related to HR, working with legal counsel and government agencies as needed.

Act as a trusted advisor and mediator for managers and employees, addressing and resolving employee relations issues, grievances, and disputes in a fair and timely manner in accordance with the Labour Relations Act.

Oversee disciplinary actions and terminations, ensuring all processes are compliant with Kenyan law and properly documented.

Implement and manage performance management systems, including performance reviews and coaching, to ensure all staff meet company standards and have growth opportunities.

Lead initiatives to boost employee morale, engagement, and retention in a high-turnover industry.

Manage the full recruitment lifecycle for all store-level positions, from sourcing and screening to interviewing and onboarding, ensuring compliance with equal opportunity principles.

Develop and deliver training programs for new hires and existing staff on a range of topics, including HR policies, compliance, workplace safety (OSHA), and customer service.

Collaborate with store managers to forecast staffing needs and create effective hiring plans to always ensure adequate staffing levels.

Analyse key HR metrics such as turnover rates, time-to-hire, and employee satisfaction to improve HR strategies.

Oversee payroll processes to ensure all employees are paid accurately and on time, with proper consideration for statutory deductions (NSSF, NHIF, PAYE) and other compensation.

Maintain accurate and confidential employee records, both physical and digital, in compliance with data protection laws.

Manage employee benefits administration and assist with employee inquiries regarding Sacco contributions and other benefits.

Generate and present regular HR reports to senior management, providing insights on workforce trends, labour costs, and compliance status.

Professional Experience, Educational background, and skills required

Bachelor’s degree in Human Resource Management, Business Administration, or a related field.

Demonstrated expertise in HR compliance, including a strong working knowledge of Kenyan labour laws and regulations.

Proficiency in HR software and systems.

Leadership and team management skills.

Strong communication, negotiation, and interpersonal skills.

Strong problem-solving and decision-making abilities.

Ability to work under pressure in a dynamic, fast-paced environment.

Adaptability and cultural sensitivity.

Excellent organisational skills and attention to detail.