GOSMART is seeking an enthusiastic, detail-oriented, and tech-savvy individual to join our team! If you thrive in a dynamic environment and are passionate about e-commerce and digital marketing, this is your opportunity to make an impact.

This is an entry level position and in-office in Eldoret, Kenya.

Key Responsibilities:

Platform Management: Oversee the daily operations of the GoSmart online platform to ensure smooth functionality.

Product Management: Upload and maintain product listings, including high-quality images and accurate descriptions.

Customer Service: Respond to customer inquiries via phone, email, and social media platforms, providing exceptional support.

Order Processing: Handle the full order cycle—from placement to delivery confirmation.

Social Media Marketing: Plan, create, and execute campaigns on platforms like Instagram and Facebook to boost brand awareness and drive sales.

Customer Engagement: Interact with potential customers through social channels (and customer facing) and convert interest into sales.

Additional Duties: Support senior staff with other tasks and projects as needed.

Ideal Candidate:

A customer-first mindset and a positive, can-do attitude

Proficiency in Microsoft Excel and Microsoft Word

Photography and basic photo editing skills (e.g., cropping, color correction, Canva/Lightroom basics)

Strong organizational skills and attention to detail

Tech-savvy 

Excellent communication and customer service skills

Self-motivated and able to work independently

Experience with social media marketing tools and strategies