Job Summary:

We are seeking a highly organized and proactive Operations Assistant to support day-to-day operational coordination, inventory tracking, cleaning and laundry workflows, and overall unit readiness. This role is essential in ensuring seamless on-ground operations by coordinating with cleaning teams, managing inventory, and conducting regular inspections. The ideal candidate thrives in a fast-paced environment, has a keen eye for detail, and ensures our units consistently meet high standards.

Key Responsibilities:

1. Office & Inventory Management

Oversee daily office operations to maintain a well-structured and productive work environment.

Manage all inventory, procurement, and supplies, ensuring accurate tracking of all equipment.

Maintain an organized inventory tracker with categorized assets for easy monitoring.

Conduct regular stock reconciliations to match physical inventory with records.

Update stock levels, report low stock alerts or discrepancies, and coordinate timely restocking.

Flag potential losses or damages for immediate action.

Keep the Operational Playbook up to date with SOPs for inventory and asset handling.

2. Laundry & Cleaning Flow Coordination

Track and record laundry movement from units to laundry service and back.

Ensure timely coordination of cleaned linen/towels with the office and cleaning teams.

Monitor quality and quantity of laundered items.

Maintain up-to-date Excel records of laundry flow and linen usage across all units.

3. Cleaners’ Reporting & Scheduling

Collect daily cleaner reports and escalate any concerns to the Operations Lead.

Monitor repeated delays or inconsistencies in cleaner performance and address through proper reporting.

4. Time & Task Management

Monitor cleaning timelines to ensure units are ready within the set turnaround time.

Flag and resolve any time inefficiencies or repeated delays.

5. Unit Readiness & Inspections

Conduct detailed unit inspections to ensure quality standards are met.

Oversee unit readiness, ensuring all areas are cleaned and restocked within the required turnaround times.

Submit inspection reports and flag urgent issues for prompt follow-up (e.g., repairs, linen shortages)

Prepare and share  inspection reports with the Operations team.

Flag any maintenance, linen, or cleanliness concerns for immediate action

6. Cross-functional Support

Provide support to the On-ground Operations and Reservations teams when needed.

Assist with guest readiness, emergency cleaning coordination, or last-minute unit changes.

Respond promptly to guest-related cleaning or linen concerns by coordinating quick solutions with the relevant teams

Qualifications & Skills:

Bachelor’s degree/ Diploma in Business Administration, or related areas.

2+ years’ experience in operations, logistics, or hospitality support role.

Experience in inventory management is a strong advantage.

Strong organizational and multitasking skills.

Strong Excel/Google Sheets skills for record-keeping and tracking.

Excellent communication and reporting abilities.

Ability to work flexible hours, including weekends and holidays.

Background in hospitality/property management is an advantage.

Key Competencies:

Attention to detail

Time management

Accountability

Team collaboration

Problem-solving

Adaptability