Key Responsibilities

Knowledge Ownership: Manage and maintain assigned knowledge domains, including product guides, process documentation, and compliance-focused content.

Content Creation & Maintenance: Create, revise, and optimise knowledge articles to ensure clarity, accuracy, and accessibility for global users.

SSoT Alignment: Ensure documentation is treated and maintained as a Single Source of Truth (SSoT), reducing reliance on tribal knowledge or outdated material.

Stakeholder Collaboration: Partner with Product, Legal, Ops, and Support teams to reflect feature changes, policy updates, and operational needs within the knowledge base.

Data-Informed Improvements: Use analytics to monitor article performance, identify gaps, and optimise for usability and deflection.

Content Processes: Help evolve templates, workflows, and SOPs to scale knowledge management practices across teams.

Knowledge Integrity: Proactively monitor legal and product change logs and contribute to update cycles that keep content current and compliant.

Project Contributions: Participate in mid-scale projects related to new product launches, regional expansions, or compliance updates.

Mentorship & Support: Provide guidance to junior team members and act as a connector between content creators and consumers across the organisation.