Responsibilities

Collate and analyse data for reports.

Generate reports to assist teams in focusing field activities and enhance the monitoring, evaluation, and learning.

Working with finance department unit, ensure that sales commissions are collated and processed in a timely fashion

Monitor sales cycle trends and flag out any anomalies e.g. low lead generation, weak conversion, new growth areas

Working with field teams, collate farmer issues and analyze (system or user) before forwarding to relevant departments for resolution and follow through for closure.

Track issues that come in via customer experience and credit and ensure they are routed to the relevant departments within the company for resolution within agreed SLAs

Develop and present where necessary reports to both internal as well as external stakeholders.

Support product development strategies, execution and implementation of enhancements

Compiling, analyzing, and interpreting quantitative data for adhoc and regular market intelligence analysis

Knowledge and skills 

Experience:

Have practical knowledge and relevant work experience of not less than 2 years as a Data Analyst

Knowledge and expertise in re-engineering of business processes, including project management and problem-solving skills with excellent communication skills and ability to engage customers, vendors, partners, and internal cross functional teams 

Qualifications:

Be a holder of a bachelor’s degree, preferably in Business, Science or IT gained from a recognized institution