The Pharmacy Operations Senior Associate is responsible for overseeing daily operations, ensuring regulatory compliance, and driving performance across a designated cluster of pharmacies. This role ensures that all branches operate efficiently, meet clinical and operational standards, and deliver high-quality patient service.

Key Responsibilities:

Regulatory Compliance

Ensure all pharmacies within the cluster are fully licensed by the Pharmacy and Poisons Board (PPB).

Confirm that each pharmacy operates with a qualified and licensed Pharmaceutical Technologist at all times.

Ensure 100% compliance with all applicable pharmacy regulations, safety standards, and professional guidelines.

Conduct regular compliance audits and develop improvement plans to address any gaps.

Rota & Staffing Management

Prepare and maintain up-to-date duty rotas for all pharmacies within the cluster.

Monitor staff attendance, punctuality, and schedule adherence, and ensure adequate shift coverage at all times.

Pharmaceutical Technologist (Pharm-Tech) Management

Serve as the direct line manager for Pharmaceutical Technologists.

Provide day-to-day supervision, coaching, and performance feedback.

Conduct regular performance evaluations and support professional development.

Identify training needs and coordinate with training teams to implement appropriate development plans.

Operational Oversight & On-site Support

Provide hands-on support to pharmacy teams to ensure seamless daily operations.

Identify and proactively address operational challenges within the pharmacies.

Monitor the implementation of workflows, customer service standards, and productivity targets.

Standard Operating Procedure (SOP) Compliance

Ensure strict adherence to all established SOPs across the cluster.

Conduct periodic audits to assess compliance and implement corrective actions where necessary.

Inventory & Stock Management

Oversee inventory management processes at each location, including accurate stock organization and stock handling.

Conduct routine cycle counts and spot checks to ensure inventory accuracy.

Collaborate with the procurement team to ensure timely restocking and appropriate stock levels, minimizing expiries and stockouts.

Monitor and address issues related to inventory discrepancies, slow-moving stock, and expired items.

Feedback & Communication Management

Act as the primary liaison between pharmacy staff, clinic partners (clinic owners and clinicians), patients, and HQ.

Gather ongoing feedback on pharmacy operations, services, and challenges.

Investigate and resolve concerns raised by staff, patients, or HQ in a timely and professional manner.

Ensure effective communication channels are maintained between pharmacies and central support teams.

Qualifications & Experience:

Diploma or Degree in Pharmacy or related field.

At least 3-5 years of experience in pharmacy operations, ideally with prior supervisory or management responsibilities.

Strong knowledge of pharmacy regulations, pharmacy operations, medical management and best practices.

Excellent leadership, communication, and organizational skills.

Ability to manage multiple sites and teams effectively.

Proficient in MS Office and pharmacy management systems.