This position is responsible for the timely receiving and dispatch of goods while keeping proper safe custody of the finished goods as per the laid down policies and procedures in alignment with KWAL and Heineken overall organisational goals and objectives.

Main Responsibilities

Inventory management

• Receive all in-bound stock items from other finished goods warehouses into the store after due inspection in line with the laid down policies and procedures.
• Continuously monitor and verify that the goods are intact and report any defects or nonconformity observed.
• Promptly issue items held in stock to the relevant recipients in correct quantities and in accordance with the approved policies and procedures.
• Ensure proper stock rotation is always practised in the warehouse and that First-Expiry-First-Out (FEFO) rule is strictly observed and adhered to eliminate expiries on shelf-life products as per stock policy and procedures
• Ensure correct dispatch of stock transfer orders to other finished goods warehouses/depots using STO quantities.

Quality control

• Confirm that the received stock items against approved STOs conform to the set quality standards requirements and are correctly and promptly posted into the system.

Documentation

• Perform customer invoices verification through the system to determine the authenticity of the delivery documents before dispatching the goods.
• Prepare and complete all necessary paperwork or data entry for production, quality, and safety records relating to the store.
• Maintain files/registers pertaining to dispatches, receipts, market returns, credit notes, stocks requisitions, stock transfers, etc.

Customer Service

• Coordinate with customer service and QSHE departments in inspecting the market returns to facilitate the issuance of credit notes.

Dispatch Accuracy

• Ensure correct dispatch of invoiced orders to the customers using invoice/dispatch note quantities.

Housekeeping 

• Coordinate for proper housekeeping, and a safe environment of the materials stores including the recommended temperature controls.

TPM and Continuous Improvement

• Support the TPM way of working.
• Support the implementation of the improvement activities.

Minimum Required Qualifications, Knowledge and Experience

Academic Qualifications

• Diploma in Supply Chain Management or related field.

Professional Qualifications

• N/A

Experience 

• At least 2-year experience in a similar role
• Practical experience in use of MS packages and ERP systems

Competencies

Technical Competencies

• Knowledge of basic arithmetic (addition, subtraction, multiplication, division, and percent).
• Proficient in using Enterprise Resource Planning (ERP) systems to manage supply chain processes, enhance data accuracy, and improve overall efficiency.
• Demonstrate a basic understanding of managing financial records and ensuring the accuracy and integrity of financial information.
• Demonstrate an understanding of managing inventory levels, ensuring accurate tracking, and optimising inventory turnover to support operational efficiency.

Behavioural Competencies

• Demonstrate a commitment to enhancing processes and performance.
• Continuously seeks new opportunities to enhance products and services. 
• Demonstrate a deep commitment to understanding and meeting customer needs. 
• Employ logical reasoning and critical analysis to evaluate information and make sound decisions. 
• Encourage innovative ideas and approaches to improve products and processes