DUTIES AND RESPONSIBILITIES

Front Desk Management

Greet all visitors, parents, and students warmly and professionally upon arrival.

Direct guests appropriately and ensure they sign in and out according to school security protocols.

Answer, screen, and forward incoming phone calls in a courteous and efficient manner.

Respond promptly to inquiries via phone, email, or in person.

Administrative Support

Maintain and update student and visitor records as required.

Assist in maintaining up-to-date school calendars and scheduling appointments for school staff.

Support the administrative team with filing, photocopying, printing, and data entry.

Distribute mail and coordinate the collection/delivery of school supplies and parcels.

Communication & Coordination

Coordinate communication between parents and teachers when necessary.

Draft simple correspondences and circulars as directed by the school administration.

Assist in organizing school events, parent-teacher meetings, and open days.

Office Management

Monitor inventory and reorder office and stationery supplies as needed.

Ensure the front office area is clean, organized, and welcoming at all times.

Maintain confidentiality of sensitive information at all times.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Diploma in Front Office Operations, Business Administration, or a related field

Minimum of 2 years’ experience in a front office, receptionist, or customer service role

Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Strong verbal and written communication skills in English and Kiswahili

Excellent interpersonal skills and a warm, approachable demeanor

Ability to multitask, stay organized, and work under pressure in a busy school environment

Familiarity with school environments or working with children is an added advantage