Are you ready to play a critical role in safeguarding M-KOPA's mobility business integrity? As our Investigations Officer, you will be responsible for investigating and resolving incident and accident cases related to our mobility products. This role requires on-the-ground field presence and liaison with police and legal authorities while ensuring diligent management of post-incident processes. You will also handle cases involving unreachable and suspected fraud customers for asset recovery purposes.

Expertise

We are seeking a professional with experience in fire incident response and investigations and proven experience working with law enforcement agencies. You should have a solid understanding of traffic laws, regulations, and relevant processes with law enforcement agencies, plus understanding of criminal justice systems and processes.

Essential interpersonal skills include being comfortable interacting with various stakeholders including customers, law enforcement, and staff. You must be professional, acting proactively and independently in the field with strong interpersonal skills to effectively communicate with stakeholders and manage business expectations. We're looking for someone with a positive, learning-oriented attitude and capacity for self-empowerment.

Technical requirements include proficiency in Excel, PowerPoint, Word, and effective written and verbal communications. Proficiency in Swahili and English is required. Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE), is a plus.