Position: Customer Service Agent

Date Posted: August 6, 2025

Industry: Insurance

Employment Type: Full Time

Experience: Experience in a call center or customer service role

Qualification: High school diploma (additional certifications in customer service are a plus)

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Takaful Emarat Insurance PSC

Description:
Takaful Emarat Insurance PSC, a prominent Shariah-compliant provider of Life & Health Takaful solutions in the UAE, is seeking a Customer Service Agent to join its Dubai-based team. This full-time, on-site position offers an exciting opportunity to contribute to a forward-thinking insurance company that values customer-centric service.

Key Responsibilities:

• Handle inbound and outbound calls, emails, and live chats in a professional and courteous manner
• Respond to customer inquiries, complaints, and feedback with empathy and efficiency
• Deliver accurate information regarding products, services, and company policies
• Maintain thorough records of all interactions using the CRM system
• Escalate complex cases when necessary to ensure timely resolutions
• Conduct follow-ups to guarantee complete customer satisfaction
• Meet and exceed Key Performance Indicators (KPIs)
• Take part in ongoing training and development sessions
• Provide assistance to walk-in clients when needed

Qualifications & Skills:

• High school diploma required; certifications in customer service are an advantage
• Proven experience in call center or customer-facing roles
• Excellent communication and problem-solving skills
• Proficiency with CRM platforms and call center software
• Ability to stay organized, patient, and focused on customer satisfaction

Be a part of a customer-focused culture and contribute to meaningful service delivery in the growing world of ethical insurance.